Return - Refund & Shipping Policy

Cancellation Policy

For cancellations, please contact us via our Contact Us page or email us at contact@electrikxpert.com with your order number.

• If your order is in the “Pending” or “Payment Verification” status, it can be modified or canceled.

• If your order has already been shipped, you will need to return it following our Return & Refund Policy below.

• Our support team will respond to your request within one business day.

Return & Refund Policy

We accept limited returns due to the nature of electronic components. Below are the conditions under which a return request may be accepted:

1. Damaged During Shipment

• Notify us within 3 days of receiving the product.

• Provide clear pictures and a description of the damage.

• Once approved, we will provide either a replacement or a full refund, including return shipping costs.

2. Wrong Item Shipped

• Notify us within 3 days of receiving the product.

• Provide clear pictures and a description of the issue.

• Once approved, we will provide either a replacement or a full refund, including return shipping costs.

Refund Processing Time

• Minimum Refund Time: 3–5 business days (for approved returns).

• Maximum Refund Time: 10–14 business days (depending on payment method and bank processing times).

Limitations on Returns

We do not accept returns in the following cases:

• Improper Usage: Products damaged due to incorrect handling or misuse.

• Not Fit for Application: Read product specifications before ordering. No returns for items unsuitable for specific applications.

• Altered or Damaged Condition: Items that have been soldered, modified, or altered.

• Late Claims: Return requests made after 3 days of receiving the product.

• No Proof of Manufacturing Defect: Customers must provide clear proof of defects. Issues caused by improper use (e.g., burning, incorrect handling) are not eligible.

Warranty Disclaimer

There is no guarantee or warranty on any product unless explicitly stated on the product page.

For questions or return requests, email us at contact@electrikxpert.com.